Refund & Cancellation Policy

1. Business Cancellation Before a Campaign Begins (Prior to Payment)

If a Business submits a collaboration proposal that is declined by the Creator, or if negotiations conclude before terms are confirmed and payment is deposited, no monetary transaction has occurred. In this scenario, the proposal is closed automatically and no cancellation charges or refunds apply.

2. Cancellation After Deal Confirmation, Before Work Starts

Once a deal is confirmed and the Business deposits the campaign funds into platform payment protection:

• Cancellation by Business: If the Business requests cancellation before the Creator marks the order as "Started" (prior to commencement of video production or scripting), the Business is eligible for a refund of the order subtotal. Non-refundable payment gateway transaction charges levied by the third-party payment gateway (if any) may be deducted.
• Cancellation by Creator: If the Creator cancels or declines to proceed before commencing work, 100% of the deposited amount is refunded to the Business.

3. Cancellation After Work Has Started

Once the Creator has formally marked the order as "Started" and commenced production:

• Orders cannot be cancelled unilaterally with an immediate automated full refund, as the Creator has already allocated time and creative resources.
• If either party wishes to cancel due to unforeseen circumstances or irreconcilable brief divergence, the order must be escalated to System Review.
• Our administrative review evaluates script drafts, progress evidence, and chat logs to arrive at an equitable resolution, which may include a mutual partial refund to the Business and partial compensation to the Creator for work performed.

4. Influencer Failure to Deliver

Creators are obligated to submit agreed digital deliverables on or before the confirmed deadline:

• If a Creator fails to submit the delivery by the confirmed deadline without an approved deadline extension from the Business, the Business may cancel the order.
• Upon verification of unexcused non-delivery, the Business is entitled to a 100% full refund of the deposited amount.
• Repeated unexcused missed deadlines by a Creator will lead to penalty strikes and removal from the platform directory.

5. Rejected Deliverables & Revision Requests

When a Creator submits delivery proofs (e.g. video drafts or live post links):

• Included Revisions: Every package includes specified revision allowances (typically 1 revision). If the deliverable requires minor edits (e.g., pronunciation correction, caption tweak, audio adjustment) consistent with the initial brief, the Business should submit a revision request within the platform workspace.
• Material Non-Compliance: If the deliverable completely fails to mention mandatory key talking points or clearly violates the brief's explicit "Don'ts", the Business can reject the delivery and escalate to System Review.
• Subjective Preference: A refund cannot be issued simply because the Business changes its creative mind, changes product direction after recording, or dislikes personal creative style that was already visible in the Creator's public rate card samples.

6. 4-Day Automatic Approval Window

Upon delivery submission by the Creator, the Business has 4 calendar days (96 hours) to inspect the deliverable and take action (Approve, Request Revision, or Raise Dispute).

7. Disputed Campaigns & System Review

If a dispute arises that cannot be resolved amicably through direct messaging:

• Either party can initiate System Review directly from the order page.
• Both parties may upload supporting evidence (screenshots, draft files, chat excerpts).
• Our administrative team reviews the dispute within 24–48 business hours.
• The outcome (full refund, partial refund, or order completion with payout) is determined objectively based on verifiable brief compliance.

8. Refund Eligibility & Processing Timelines

9. Payment Gateway & Platform Fees

Third-party payment gateway transaction fees incurred on the original transaction are levied by the payment processing partner (PayU / Razorpay) for executing the payment attempt. Where a cancellation is initiated solely due to a business change of mind, any non-recoverable payment gateway transaction surcharge may be deducted from the refund payout.

10. How to Request a Cancellation or Support

To initiate a cancellation, request a refund, or report an order dispute: